How customers can contact your company
Like any business, you have clients, and you don’t want them to go to companies you compete with. If your customers ever get concerned with your services, it’s important for them to know that they can get you on the phone without any difficulties. The Callback Tracker offers guaranteed callback in 30 seconds. The widget calls the customer and searches for an available sales representative to connect with them.
Future clients consistently ask us how they can be sure that our dial-up system is guaranteed, and all the promises we give aren’t meaningless. This article will give you answers to these questions.
Increasing calls by increasing phone numbers
It’s important to note that a 30 second response time only works if a sales representative is available.
To keep that quick response time, you’ll need enough operators to handle your call load. If the first operator is busy, the Callback Tracker program rings up the second one simultaneously. If they don’t answer, it calls the third number and so on.
If you use only one phone number, a single operator will have to handle the calls alone. In some cases, that’s not an issue. But if if you have high call volume and only a few operators, you’ll increase the chance that some customers won’t get a reply. This is why you should make a queue of numbers, so if one operator is busy, the Callback Tracker will find another.
The type of calls we offer
The Callback Tracker uses Call in Parallel. This option calls every operator at the same time, and the representatives who aren’t busy can respond.
The solution to the problem with operators
Just imagine that you have only 3 sales reps and Callback Tracker sends you e-mail or SMS messages that the program failed to call you. It means that these workers cannot give a response quick enough or often busy. You do not want to lose your customers, that is why you should have a few operators in a queue.
If it’s hard for you to financially maintain such number of employees, remember that some of your other employees can also act as an operator. For example, it would be a great idea to include a VP of sales as the last operator in the queue. If they end up with a high volume of calls, it might be a sign that you need more operators.
Including more operators
f it is needed, you can simply add more operators any time. It requires a few steps: — Find a Callback Tracker admin panel — Go to Widgets — Click the +Add representative button — Add the employee’s personal information and phone number — Save settings. That is it!
Be successful in your business!
Hopefully, it’s clear that if you want to convert phone calls into sales, you should give your customers a way to contact you quickly and easily. Increasing your phone numbers is a great solution to many call volume problems. Take all the advantages of using the Callback Tracker!